To access the main FAQ page, please click here.
Customer Service can be contacted in the following ways.
Submit a request by clicking here. We will make sure your request is forwarded to the correct person/department.
Chat: Click on the green "HELP" button in the bottom right corner of this page (Monday to Friday, 8:00 am to 5:30 pm EST, excluding holidays)
Toll-Free Telephone: 1-800-729-2682 (Monday to Friday, 8:00 am to 6:00 pm EST, excluding holidays). Customers outside the U.S. please call: 1-301-652-2682.
Fax: 770-238-0414 (24 hours a day, 7 days a week)
Mail: AOTA Products, P.O. Box 347036, Pittsburgh, PA 15251-4036