How do I change my user name? April 23, 2021 12:46 Updated Follow Currently, you cannot change your username online. If you forgot your username or need assistance, please send us an email or call 800-SAY-AOTA (1-800-729-2682), option #0. Related articles How do I change my name? How do I log in if I forgot my password? How can I contact Customer Service? How do I update my address/email/phone number? How can I change my password?