Bookstores must first contact AOTA for permission to return: firstname.lastname@example.org. Please send the following information:
- Bookstore name/number, address, phone number, and contact email address
- Title(s) of product(s) to be returned
- Quantity of each title to be returned
- Original PO number and/or order number.
You will be emailed a Bookstore Return Merchandise Authorization form. This form MUST accompany the return package for credit to be issued.
A maximum of 25% of the original quantity ordered per title may be returned. Shipping and handling charges are not refundable. A 10% restocking fee will be deducted from all applicable refunds. Items must be returned in saleable condition. Returns will not be accepted after 120 days of the invoice date.
For cancelled classes, the bookstore may return the full order within 30 days of the invoice date.
Returns should be sent via traceable shipping to:
2427 Bond St
University Park, IL 60484