Book Return Policy
Returns accepted within 30 days of invoice date for a full refund on purchase price less shipping and handling. Returns received between 30 and 90 days are subject to a 10% restocking fee, unless being returned due to damage, defect, or incorrect shipment. Returns will not be accepted after 90 days. Items must be returned in saleable condition. This policy does not apply to bookstores, Exam Prep, digital publications, or Continuing Education’s Self-Paced Clinical Courses.
Please include original packing slip in return package. Returns should be sent via traceable shipping to:
2427 Bond St
University Park, IL 60484
Exam Prep and Digital Publications Return Policy
Subscriptions to Exam Prep may be cancelled within 14 days as long as the subscriber has not accessed the Exam Prep system. Email firstname.lastname@example.org to request a refund.
For digital publications, returns are not accepted. If you believe your circumstances warrant a return, email email@example.com to request a refund.
Continuing Education Return Policy
Please review your selected CE (CEonCD, Self-Paced Clinical Course, Online Course, CE Article, Webcast) product description and learning objectives before you place your order.
- Online Course, CE Article, and Webcast Return Policy
Cancellations or refunds are not available after 1 week or once the content is accessed through AOTA Learn. If you made your purchase less than a week ago and have not accessed the course, please email firstname.lastname@example.org to request a cancellation and refund. Courses can be exchanged for a course of equal or lesser value for up to 30 days if original course has not been accessed.
- SPCC and CEonCD Return Policy
If you are not completely satisfied with your purchase, you may return the product within 14 days. A restocking fee of 10% of the product price will be charged unless the return is due to a damaged, defective, or incorrectly shipped product. All items except damaged or defective products must be returned in saleable condition with no seals open, broken, or tampered with. Defective CDs will be replaced with a new copy or the online version of the course. To receive a replacement copy, an email must be sent to email@example.com to determine it is not an accessibility issue.
Refunds will not be issued after 14 days. Shipping and handling charges are not refundable. This policy does not apply to bookstores. If you have any questions, please call 1-800-729-2682, or email firstname.lastname@example.org.